Every recent president has promised to innovate the way government works, and this week, the Trump administration announced its plan to do the same. The initiative is called the White House Office of American Innovation. Jared Kushner, the president's son-in-law and senior adviser, will lead a team that includes business executives with little or no government experience. The Trump team says its agenda includes "modernizing government services" and "creating transformational infrastructure projects." Jennifer Pahlka, who founded of Code for America , a nonpartisan group that places developers and designers in local government, tells NPR's Ari Shapiro about the challenges of innovating in government. Pahlka, who worked on tech initiatives in the Obama White House, says users are the best tool for identifying problems with government technology. "One of the things that we've learned at Code for America over the six years of our existence is that if you follow users — the people who are
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